We request you to read the given terms and conditions, refer to the Hajj Umrah Package and the website https://www.hajjumrahpackage.com/contact-us.html, carefully, before using our website or booking our packages. By using our website and booking our packages from our platform, you may agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, you have the free choice not to proceed with the booking process.
Although we are striving our best to offer flexibility in modifications you might make after obtaining your contract, these adjustments are possible on availability and are contingent in cases where the carrier allows them.
Although Hajj Umrah Package believes the information in this package displayed on the website is correct as of the time you receive it, there is still an option to change things after it is published. For example, during peak seasons, not all of a resort's amenities may be available. A hotel may occasionally switch from service to buffet service and vice versa. Sometimes, resorts and hotel facilities may also be impacted by federal holidays and religious celebrations. Details on these events and other information can be found on the official website of the Hajj and Umrah ministry. When you book your package, we will let you know if there are any significant changes that we are aware of.
Room descriptions and other amenities from our websites are depicted in good faith, and hotels and room facilities are depicted in photographs and descriptions. Likely, services will occasionally be limited or unavailable due to Hotel maintenance, bad weather, and seasonal restrictions. We have made every effort to guarantee that nothing in our webpage content is untrue and deceptive as of the time of publication, but we retain the right to alter any information in content or on the website before you make a booking. Don’t forget that special demands made at the time of booking cannot be guaranteed.
Except in cases of a major change, we reserve the right to change your reservation at any time. The majority of these modifications are small, and we will notify you as soon as we can. If a major change is necessary, we will notify you as soon as we can. You will have the option of accepting a change in plans, which would entail taking a package of equal value, or accepting a refund if the package is of a significantly lower caliber. If you entirely cancel the package booking, you are entitled to a full refund as well as appropriate compensation calculated using the trip price minus insurance premiums, package fees, and amendment fees.
All cancellations must be received by customers in writing by the person who signed the booking form. We will not be able to refund any money if the package booking plans have been issued on a non-refundable special fare. We have the right to charge you additional fees for cancellations made by our customers in the event that they are greater than the cost of the deposit. Such a cost will be disclosed by the Hajj Umrah package before cancellation. Once you have booked your package, there is no option to cancel your reservation for accommodations, transportation, and flights. Because payment is transferred to all respective agents for bookings, and there is no option to return your money. Airport taxes and insurance costs are non-refundable.
We encourage you to inform us whether you are bringing your children while visiting for bookings of your package from our office. Although we offer good security and safety to your children, we still suggest that you keep an eye on them.
If any pilgrim under 18 is visiting for Umrah or Hajj, he must be accompanied by his guardian with a passport because an Umrah/Hajj visa is not granted to visitors under 18 years visitors.
If you are facing any trouble with bookings, then you should contact the agents of the Hajj Umrah package as soon as possible. You can also visit our office to discuss your concern no later than 28 days after you return to the UK. If your query is not solved, you can send a written notice to the Hajj Umrah package office located at Suite 5, the Old Dispensary, 30 Romford Road, Startford, London, England, E15 4BZ. You can include your booking reference and any other pertinent details. You should pinpoint your problems and expedite our response to you. We request that you write a brief letter and to the point. Your rights according to this contract may be impacted if you don’t follow this straightforward approach, since we won’t have had a chance to look into and address your issue.
We collect your information, including your name, address, special needs, and dietary requirements, to make your journey remarkable. We also collect your information provided by Travel agents. We make sure to protect and secure your data. The supportive vendors that arrange your sacred trip, such as airlines, hotels, transportation, and providers, can get your personal information from our company.
We provide travel advice on various locations by the Foreign and Commonwealth Office (FCO), which provides details on carrying passports, visas, health, safety, and security. You can visit our page for further details.
https://www.hajjumrahpackage.com/contact-us.html
We recommend that visitors purchase travel insurance. Our staff is highly qualified to recommend the finest travel insurance to you. We request that you stay aware that you must pay both your deposit and your insurance premium at the same time.
Passengers from the UK, under 65 years of age who enjoy good health, are eligible for the insurance Quote.
If you have not paid money for reservations, the Hajj Umrah package has the authority to refuse your reservations.
Cheques, personal or business: Cheques are used for the payment of bookings. Pay due Cheques to Hajj Umrah package, and we offer you 10 business days to pay funds to clear before your departure.
Cash: We also accept cash. We prefer that clients pay in person at the office rather than mailing us cash.
Debit cards: We encourage secure payment through MasterCard, including Visa, Delta, and debit cards. Reservations can be made by using a Debit card with a legitimate interest in the customers' demand. We have the authority to refuse your reservation until we receive full payment.
Credit cards: Credit cards are accepted for payment of bookings by using a 3D secure payment gateway, including MasterCard. You should be aware that we do not accept Diners Club cards. If you do not hold a credit card holder's explicit authorization, we are unable to accept credit card payments from other parties.
We assure you that we do not apply any increases once full payment has been received. An increase in charges may apply in the event of variation in transportation costs, exchange rates, government action, fees for certain services, or fuel increases. If such increases are more than 10% then you have the option to cancel the bookings and can get a refund of all monies paid, except insurance, visa, and vaccination cost.
Our local representatives can help you with bookings, resolving any type of issue related to the package, and other inquiries you may have regarding the resort.
We offer some flexibility and liabilities in these conditions. The remaining conditions remain in effect even if one or more of them are determined to be disabled or unenforceable. We agree that non-exclusive law and jurisdiction of the English courts shall apply to any dispute between us.
In this document, we refer to the following terms:
The term “Hajj Umrah package’ refers to Trivixum Limited, with the registered number 13555073, located at Suite No.5 The Old Dispensary, 30 Romford Road, Stratford, London, England, E15 4BZ, and if appropriate, its subsidiaries.
‘Force Majeure’ term is refers to any unforeseeable, unusual, or any uncontrollable event that is beyond the control of Hajj Umrah package and its effects cannot be avoided despite all reasonable care taken, but it is not limited to hostilities, government action, labor dispute, natural disaster, nuclear incident, terrorist activity, drought, flight rescheduling, or flight cancellation.
Without any limitation, major changes in the document refer to:
The weather charts displayed on our websites are only used as a general reference. We are uncertain about the weather, and we cannot guarantee the weather. You are requested to keep in mind that there are times of the year when severe weather, such as torrential rain and choppy waves, is to be expected.
When you purchase an ATOL-protected Umrah/Hajj package from our company, we will send a confirmation invoice verifying your plans and your protection under our Air Travel Organizers License number 12192. The link to your ATOL Certificates is provided in the Itinerary section of “MY Bookings” if you have paid the ATOL protection contribution Fee. You can visit the ATOL website at www.atol.org to get more information.
These terms applied to ATOL holder who has a contractual or statutory obligation to provide a flight to the customer, whether concluded directly or booked via an agent. The following words should be included in the ATOL holder’s terms of business with the consumer.
‘We, or the suppliers identified on your ATOL certificate, will provide you with services listed on the ATOL certificate (or any suitable alternative). In some cases, when our company and our suppliers are not able to do so for certain reasons of insolvency, an alternative ATOL holder will provide you with the services you have purchased. You have to accept the conditions that, in such circumstances, the alternative ATOL holder will perform those obligations, and you may agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Hence, you also agree that sometimes it is not possible to appoint any alternative ATOL holder; in such circumstances, you will be entitled to claim under the ATOL scheme.
In case we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed for certain reasons of insolvency, then the trustees of Air Travel included in our package may make a payment to you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the Travel agent. You may also agree that any such claims may be reassigned to another body. If that other body has paid sums you have claimed under the ATOL scheme.
